Terms and Conditions for Service Booking at Ella Foods

Introduction
These Terms and Conditions govern the booking of time slots for processing services at Ella Foods' packhouse and gamma irradiation facilities. By securing a slot, you agree to these terms along with our Privacy Policy.

Booking and Payment

1. Advance Token Payment: A non-refundable advance token is required to secure a booking. This fee ensures the allocation of time and resources for your scheduled processing and minimizes disruptions caused by cancellations.
2. Booking Schedule: Bookings cannot be made for the same day and must be scheduled at least 8 days in advance of the current date.
3. Confirmation: Booking confirmation will be provided upon receipt of the token payment. Details regarding the time slot, service specifications, and other relevant information will be communicated at this stage.

Cancellation and Rescheduling

1. No Refunds: The advance token payment is non-refundable. This policy is in place to compensate for the potential loss of business and operational adjustments necessitated by cancellations.
2. Rescheduling: If rescheduling is necessary, it must be requested at least 3 days prior to the booked slot. While the token payment is non-refundable, we may accommodate a one-time reschedule based on availability.

Use of Services

1. Service Requirements: You must ensure that all items provided for processing meet our standard requirements, which will be specified prior to booking.
2. Prohibited Items: Certain items may be prohibited or require special preparation before processing; these will be clearly communicated during the booking process.

Liability

1. Limitations: Ella Foods is not responsible for any damage to items processed that do not meet our specified requirements.
2. Indemnity: You agree to indemnify Ella Foods against any claims or damages arising from your failure to comply with these terms and conditions or from provided items that do not meet our processing standards.

Changes to Terms

Ella Foods reserves the right to modify these terms and conditions at any time. All changes will be effective immediately upon posting on our website.

Contact Information

For any inquiries or issues related to service bookings, please contact us at [insert contact information].

Effective Date: These terms and conditions are effective as of [insert date] and will apply to all bookings made after this date.

By booking a service slot at Ella Foods, you acknowledge that you have read, understood, and agree to be bound by these terms. This ensures a clear understanding between all parties and helps us provide the best possible service to you.